'New Technology and How It Has Impacted Front Office Operations Essay\r'

' concord to Bunduhn (2010), the hotel industry, in a worldwide scale, should meet the needfully of their clients by adopting technology. In this fast paced world we before long live in. Technology is convenient, fast, and to a greater extent economi come up toy irreverent to integrate into a frame whose formula for achiever and their criteria for evaluation of good service is the comfortableness and thingumajig that the clients experienced bringing in more people, and in conclusion more profit; a high-risk plus to other important aspects of the hotel industry.\r\nAdopting technology is a big decision, in particular when you be ab start to integrate it into a system that has been prove and tested from the humble start out of the hotel industry to its current state infact, in filth of the time consuming, manual work that includes paper and pen, it has proven its worth all throughout its existence, some whitethorn even consider it safe, but there are ways to inject techn ology which provides thingamabob and comfort for the customers, while providing safety.\r\nThis kind of decision is made by the look office beca go for they are the ones who sort these things out. drift office functions whitethorn include manner reservations of the guests, send for ser-vices, and accounting, to name a few and we will be going into them one by one by and by in this pa-per as well as the benefits that severally part stinker urinate out of technology.\r\n fit to Sribd.com, hotels have what they call a guest musical rhythm which includes the fol-lowing: (1) Pre-arrival degree; (2) Arrival Stage; (3) Occupancy Stage and; (4) Departure demonstrate. All of these points can benefit from the desegregation of technology into the system of the hotel presence office.\r\nDuring the basic stage of the guests cycle, which is the stage where they go through all the thinkable hotels they are going to, selling a first impression and discip line of credit, referrals, and various testaments are key to attracting probable clients to your service.\r\nOne helpful tool in attracting potency guests into considering to stay at a hotel are the loving networking sites. Social networking sites pop up today desire weeds and it has many an(prenominal) users all around the world. It is sharp to utilize this kind of software into the system as part of the ad-vertising and sales department. This will be e limitedly helpful in spreading information analogous wild-fire, and in fond networking sites like Facebook, where e actuallyone has access, it can be done, so it is decisive to first create a page. Moreover, it to a fault makes the manager’s job easier because if the information provided in the page is complete, or at least nearly complete, then there will be fewer questions asked by the guests upon inquiring for special requests; no more basic information needed.\r\nIn addition, these oddballs of social networking sites leave space for its u sers to leave com-ments that can be used to make testaments and comments about the place, and if provided good services, validatory feedback will flood the page difference a good impression on the people viewing your page. Good feedback resulting to more clients; more clients mean more income for your company.\r\nWhen the user has already decided, an application in the profits can immediately help in their reservation- convenience for both the customer and the watchfulness of the hotel. The sys-tem that handles these kinds of services such(prenominal) as plane seat and hotel room reservations is called the spheric Distribution System or also know by its acronym the GDS. With the help of the GDS, the client can halt easy access to reservation sheets allowing them to personally type in the information requisite in auberge to get a reservation.\r\nCustomers can also call in to the front desk for any inquiries that are not clearly stipulated in their social networking site page , or on their web-site, and also for questions whether they can accommodate your special preferences and requests. After all is said and done, the client can already submit their reservation sheet, and then an elec-tronically generated email print of the confirmation letter will be shown on the monitor and can be printed by the guests, for reference purposes.\r\nOther means of reserving a room in a hotel that uses the advancement of technology is with the use of telephones or cell phones. With its aid, the customer is not required to visit the hotel, which may be miles away from them and be made at the comforts of their own homes.\r\n basically these varied means in qualification reservations generate at making it easier for the client to get a room for a vacation, a business trip, making sure they have somewhere to stay in ad-vance. A good way to plan forrad and these advancements makes it easier, both for the client and the hotel’s manager and staff.\r\nDuring the stage when the client is already staying at the hotel, discourse is vital in this stage between the staff, the manager, and the guests. Innovations in the communication sys-tem such as the use of the intercom system which is much like the Private Branch give-and-take also known with its acronym of PBX, makes it easier for the client to contact front desk for any re-quest that he sees as necessary for him and also from one department to another, no need of border district your way to different areas of the hotel. Using one line for multiple telephones, you only need to dial a phone number that only requires three-digits or quaternity which is assigned to eve-ry department of the hotel.\r\nThe use of the desktop is very common in the current generation of hotel services. In con-trast to the previous hotels, they used manual handwriting, and that also entails a lot of papers that could possible eat up your work space. With the use of the computer ironware system, which includes, the ke yboard, the monitor, the mouse, and authorized pre-installed application into the computer, paperwork and writing may not necessary.\r\nThese kinds of hardware also help in the strict monitor of the charges of the guests. With pen and paper there is a high chance of error, for the human mind can sometimes forget and might also be at sea out when computing, so with the use of the automatic advisement pro-gram installed by a programmer into the system, the charges can be enumerated and totaled easi-ly, which Is apart of the whole reservation software.\r\n ingenuous small equipment had been very useful in the hotel front office system such as cal-culators, may not be in use in the current system of the hotel\r\nindustry, but in the past, they were certainly helpful.\r\nLastly, accounting has never been easier with the use of computers and specialized soft-ware provided by companies such as Microsoft and Intact. These accounting software allows management to monitor cash ledgers, th e different accounts that goes in and out of the hotel, and payroll, to name a few. It will help with the supervise of the many accounts of each guests in your hotel, not leaving out anything that they spent during their stay, because no matter what they order about convenience of their guests is their priority, income is still important.\r\nIn many ways but one, the hotel industry should be grateful to technology because even though managers aide in the growth of the industry, it is the technology that makes their the in-dustry develop.\r\nReferences:\r\nBooks and Printed Document:\r\nBrewer, P. et al. (2008). Current and in store(predicate) Use in the Hospitality Industry. Bunduhn, R. (2010). Hotel Industry Urged to get Technology Up to Speed. The National Gretzel, U. et al. (2010). Information and colloquy Technologies in Tourism 2010. SpringerWienNewYork. Ferdinand Berger & Sohne Gesellschaft m.b.H., 3580 Horn, Austria\r\nInternet:\r\nRetrieved from:\r\nhttp://www.scribd .com/ commercialism/38875395/Guest-Cycle. Retrieved: October 17, 2012 Retrieved from:\r\nhttp://www.tourism.bilkent.edu.tr/~jamel/RDM/Guest%20Cycle.doc. Retrieved: October 17, 2012\r\n'